Customer Support
Last Updated: March 12, 2025
How We Can Help You
Welcome to the Ground Zero Plus Customer Support Center.
We’re committed to providing you with exceptional support throughout your membership journey. Here you’ll find resources and information to help you get the most out of your subscription.
Contact Options
Email Support
Email: [email protected]
Hours: 24 hrs 7 days a week.
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.
Live Chat
Availability: 24 hrs 7 days a week.
Access: Click the chat icon in the bottom right corner of any page on our website.
Phone Support
Number: +44 07868840786
Hours: 24 hrs 7 days a week
Frequently Asked Questions
Account & Membership
- How do I create an account?
To create an account, click “Subscribe” the menu of our website. Follow the prompts to enter your information and select your preferred membership plan.
- How do I log in to my account?
Click the “Login” button in the top right corner of our website. Enter the email address and password you used when creating your account.
- I forgot my password. How do I reset it?
On the login page, click “Forgot Password.” Enter your email address, and we’ll send you instructions to reset your password.
- How do I update my payment information?
Log in to your account and navigate to “Account Settings” > “Billing.” You can update your credit card or other payment details there.
Subscription & Billing
- When will I be charged for my subscription?
Your initial payment is processed immediately upon signing up. Subsequent payments are automatically processed on your billing cycle date.
- How do I view my payment history?
Log in to your account and navigate to “Account Settings” > “Billing” > “Payment History.”
- Can I get a refund?
Please refer to our Refund Policy for detailed information about our refund terms and conditions.
- Why was my payment declined?
Payment declines typically occur due to insufficient funds, expired cards, or bank restrictions. Please update your payment information or contact your bank for assistance.
- How do I cancel my subscription?
Log in to your account and navigate to “Account Settings” > “Membership” > “Cancel Subscription.” Please note that cancellation terms are subject to our Refund Policy.
Technical Support
- I’m having trouble accessing member content. What should I do?
First, ensure you’re logged in to your account. If you still can’t access content, try clearing your browser cache and cookies. If the issue persists, please contact our support team.
- The website is loading slowly or not functioning properly. How do I fix this?
Try refreshing the page, clearing your browser cache, or using a different web browser. If problems continue, please contact our support team with details about the issue you’re experiencing.
- How do I clear my browser cache?
Chrome: Settings > Privacy and Security > Clear browsing data
Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
Safari: Preferences > Privacy > Manage Website Data > Remove All
Edge: Settings > Privacy, search, and services > Clear browsing data
Membership Benefits
As a Ground Zero Plus member, you have access to:
Past shows from Ground Zero with Clyde Lewis
All Premium Membership Features
Access to our community chatrooms
24 Hour Tech Support
Help Center
Our support page contains detailed guides and tutorials to help you navigate our platform and resolve common issues.
Community Chatroom
Connect with other members and get peer support in our Community Chat (available to all active subscribers).
Feedback & Suggestions
We value your input! Please share your feedback, feature requests, or suggestions:
Use our Contact Page Form
Email us at [email protected]
Participate in our monthly ZOOM with Clyde Lewis.